EDI-Sales — connections with any retailer
A complete solution for suppliers delivering seamless EDI connectivity with retailers and trading partners across all industries.
Why Do You Need It
Retailers Compliance
Ensures full adherence to mandatory 2DOC and 4DOC document exchange standards, reducing the risk of costly penalties caused by supply discrepancies or delivery delays. Strengthens collaboration with retailers and keeps your operations fully compliant.
Cost Savings
E‑documents flow automatically between supplier and retailer ERP systems, eliminating manual work and minimizing errors. This boosts productivity, optimizes resource usage, and significantly reduces operational overhead and avoidable expenses.
Speed and Accuracy
Accelerates order processing and ensures faster product availability on store shelves. Enhanced visibility and real‑time monitoring enable precise document tracking, smoother workflows, and quicker collection of accounts receivable.
How It Works
1.
Retailer submits an electronic order (ORDER)
2.
Supplier sends a dispatch advice (DESADV)
3.
Retailer sends a receiving confirmation (RECADV)
4.
Supplier issues an electronic invoice (INVOICE)
Main Capabilities
- Enables seamless exchange of e-documents with retailers in 2DOC and 4DOC formats.
- Provides tools to manage product, price, delivery, and location catalogs efficiently.
- Converts measurement units according to retailer requirements (e.g., boxes into pieces).
- Stores e-documents securely in a digital archive for up to three months.
- WEB portal provides full visibility across the entire e-document exchange process, including sales orders, waybills, delivery notifications, and sales invoices.
- Access to customer service via email and phone, including a real-time chat window for questions and answers.
- Simplifies onboarding with a clear overview of partner lists and connection statuses. Connection requests can be sent directly from the application.
- Tracks document delivery confirmations, customer codes, product codes, and interface status to ensure smooth operations.
Additional Capabilities
- Enables sending goods-related documents directly to third-party logistics (3PL) service providers.
- Allows transmission of sales invoices to factoring companies for streamlined financial operations.
- Facilitates sending e-invoices to partners in Estonia and across the European Union, including support for the PEPPOL format.
- Provides secure digital archiving of e-documents for up to seven years.
- Displays sales and inventory reports by each retailer’s store.
- Organize the automatic generation of the production plan based on sales order data.
Why Should You Work with Docura?
Best Value for Money
Network Reach
Dedicated Support
Industry Expertise
Price Transparency
Continuous Monitoring
Ways to Connect
Integrated Workflow
Documents are automatically delivered into your ERP system and generated directly within it. Integration setup is required.
How to Connect:
- Register your organization at app.docura.net.
- Activate the connection in your ERP.
Follow the instructions provided for your ERP to enable document exchange. - Send a connection request to the selected retail chains and wait for their confirmation.
- Test the document exchange. Make sure that orders are received successfully and invoices are sent correctly.
If you have any questions, please contact customer support.
Web Portal
Work with documents directly through your browser. No integration is required, and it is suitable for small document volumes. The portal allows you to receive orders and delivery confirmations, as well as create dispatch advices and invoices based on the order.
How to Connect:
- Register your organization at app.docura.net.
- Send a connection request to the selected retail chains and wait for their confirmation.
- Test the document exchange. Make sure that orders are received successfully and invoices are sent correctly.
If you have any questions, please contact customer support.
FAQ
What is EDI?
EDI (Electronic Data Interchange) is the exchange of commercial documents between organizations in standardized electronic formats. Each message describes a specific stage of delivery — from order to closing documents. Partners themselves determine the composition of the EDI message chain based on the specifics of their business processes.
What's the difference between an e-invoice and an EDI invoice?
An e-invoice is an electronic invoice transmitted within a single country according to national requirements (for example, in Estonia — E-arve, in Latvia — E-rēķini).
PEPPOL e-invoice — an international e-invoice format used for exchanging documents between foreign partners.
An “EDI invoice” is usually understood as a warehouse document used in logistics and goods turnover. However, this is a common misconception: an experienced EDI operator can configure an e-invoice for warehouse processes and an EDI invoice for financial accounting.
What is a GLN and how do you obtain one?
GLN (Global Location Number) is a unique 13-digit identifier for a legal entity or its subdivision (warehouse, store, office). In EDI messages, the GLN unambiguously identifies the parties to a transaction and delivery locations. The number is issued by the national GS1 organization (in Estonia — GS1 Estonia, in Latvia — GS1 Latvija); GLN registration and maintenance are paid separately, directly to GS1.
Which accounting systems can be integrated?
Integration is possible with all modern accounting systems. Ready-made integrations already exist for ERPLY, Merit, Directo, Navision (Business Central), and dozens of other ERPs. If your system isn’t on the list yet — write to Docura support, and we’ll set up the integration.
Which retail chains can I exchange documents with?
Docura is connected to all retail chains in Estonia and to the main chains in Latvia and Lithuania. Current partner list: https://docura.net/partners/. If the partner you need isn’t on the list, contact support — we’ll arrange the connection.
Who is the Docura web portal suitable for?
The web portal is suitable for companies with low document volume (up to ~20 orders per month) or those whose accounting system can’t be integrated. Through the portal, you can receive and send all electronic documents without integration, and at any point, as volumes grow, switch to full integration with your accounting system.
Is there a trial period?
Yes, new clients have a trial period to get familiar with the platform before making a decision. You can sign up on your own, without calling a manager: https://docuid.docura.net/sign-up.
How long does the connection take?
If your partner and your accounting system are already connected to Docura, exchange can be launched within a few days. A new integration, with all necessary data available, takes about two weeks, plus up to two more weeks for testing and debugging.
Can I get email notifications about incoming orders?
Yes. Notifications are configured on the portal in the organization settings section. You can also simply let support know what you’d like, and we’ll set it up.
What are error messages?
These are automatic emails about a problem transmitting a specific document — most often due to a missing product code or delivery location. The email contains instructions on the necessary actions. All errors are additionally reviewed by support, who will contact you at your error contact address if needed. Check that this address is set in the organization settings in your account.
How do I contact customer support?
Live chat support on the portal (bottom right), email: support@docura.net, phone: +372 5640 620. Support operates on weekdays; document flow monitoring — around the clock.
Which countries does Docura operate in?
The main region is Estonia, Latvia, and Lithuania; connections with partners in Finland and the USA have also been implemented. The platform supports international document exchange: if your partner is in another country, contact us.
What are the main types of EDI messages used by trading partners?
The standard chain includes four messages. ORDER — order: generated in the retail chain’s accounting system and automatically exported to the supplier’s system. DESADV — dispatch advice, the electronic equivalent of shipping documents. RECADV — receiving advice: a list of goods actually received and reasons for non-acceptance, allowing a correct invoice to be issued. INVOICE — invoice: generated in the supplier’s system and automatically loaded into the retail chain’s system.
What are 2DOC and 4DOC?
2DOC — a simplified two-document chain: ORDER and INVOICE. 4DOC — a full four-message chain: ORDER, DESADV, RECADV, and INVOICE.
How can a retailer connect all suppliers to EDI?
Docura has solutions for all types of suppliers — from large manufacturers to small local companies — allowing full automation of document exchange with all partners. The mass-connection process is called onboarding. More details: https://docura.net/edi-onboarding/.
How do I calculate the benefit of implementing EDI-Purchase?
Compare metrics before and after implementation: time spent processing a single document, order fulfillment accuracy (number of errors and corrections), and overall efficiency of the procurement process.
I place orders through my supplier's web shop. What does EDI give me?
EDI eliminates manual order entry on the supplier’s website. You create the order directly in your accounting system, and the confirmation and approval of the order are automatically returned to the same system. No more switching between applications and manually transferring data — this saves time and eliminates input errors.
I'm a supplier. Can I use the Docu-Order order portal to process customer orders?
Yes, of course. Instead of emails and phone calls, all orders will automatically arrive in your system. To set this up, we need your product catalog and price catalog (can be a single file); individual prices can be set for each customer or customer group.
Where should I start implementing EDI-Logistics?
Identify the key processes you want to automate: typically these are warehouse receiving, warehouse shipping, and cross-docking. Then check the readiness of your logistics partners and contact our technical team for initial integration setup.
Invoices are already sent through another EDI operator, but I need logistics. What should I do?
You can keep your current operator for financial documents and run logistics processes through a separate EDI channel — the platform supports flexible work with multiple providers. However, moving all exchange to Docura is usually cheaper and easier to maintain: we can send your customers’ orders directly to the logistics partner.
Do I need to change my accounting system?
No. The solution is compatible with most modern ERPs and accounting systems: integration is done through standard interfaces, without replacing your current system.
Which transport and logistics companies is the solution already implemented with?
The solution has been successfully implemented in cooperation with a number of major logistics operators. Current partner list: https://docura.net/partners-logistics/.
How do I combine EDI-Logistics and Paperless Logistics?
These solutions complement each other: EDI-Logistics handles the exchange of electronic documents that accompany the logistics process, while Paperless Logistics manages the digital processing of accompanying documents. Together, they enable a fully paperless logistics workflow.
News
How to start cooperating with retail chains
The key stages for starting sales in retail are negotiations, agreeing on the assortment, and connecting to an electronic data…
Paradise Finest Foods: Our EDI Costs Were Cut in Half
When evaluating potential agencies, consider their expertise in various aspects of branding and design.
EDI-REPORTS is Sales Improving Tool
Are your products listed in Selver assortment? If yes, then we have a solution to improve your sale
EDI Connections with retailers
Docura is an Approved EDI Partner The best assessment of an EDI operator’s activity is the trust of retail chains.
Get in Touch
We’ll help you find the best solution tailored to your needs.
